Refund policy

At Lily and Boola, we take great care in ensuring every order meets our quality standards.

For return enquiries, please contact us via our Contact Us page within 7 business days of receiving your order.

All return requests are subject to review and approval. Where a return is authorised under our store policy, items must be unworn, unwashed, unused and in their original condition, with all tags and packaging intact. Return postage costs are the responsibility of the customer for discretionary returns.