At Lilly & Boola, we want every parcel to arrive with care. Here's everything you need to know about shipping, returns and shopping with us.
Shipping & Delivery
We currently offer shipping Australia-wide.
|
Shipping Method |
Delivery Estimate |
Rate |
|
Standard Shipping |
3-7 business days |
$9.95 |
|
Express Shipping |
1-3 business days |
$14.95 |
Delivery times are estimates only and may vary depending on your location, postal service delays and peak shopping periods. Regional and remote deliveries may take longer.
Order Processing
Please allow 1-2 business days for your order to be carefully packed and dispatched. Delivery estimates commence from the date of dispatch and exclude weekends and public holidays.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Returns & Refunds
We hope you adore your Lilly & Boola purchase. At Lilly & Boola, we take great care in ensuring every order meets our quality standards.
For return enquiries, please contact us via email through our Contact Us page within 7 business days of receiving your order.
All return requests are subject to review and approval. Where a return is authorised under our store policy, items must be unworn, unwashed, unused and in their original condition, with all tags and packaging intact. Return postage costs are the responsibility of the customer for discretionary returns.
Once an eligible return has been received and inspected, any approved refund will be processed to the original payment method.
Frequently Asked Questions
Where do you ship?
We currently ship throughout Australia.
How long will my order take to arrive?
Please allow 1–2 business days for processing, followed by the estimated delivery timeframe for your selected shipping method.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive an email containing your tracking information.
Do you offer gift cards?
Yes! Lily and Boola e-gift cards are the perfect way to celebrate life’s little moments. Delivered electronically, they make a thoughtful and convenient gift for any occasion.
Shop our Gift Cards.
How can I contact you?
For order enquiries, general questions, business partnerships or collaboration opportunities, please reach out through our Contact Us page. We’d love to hear from you!
“Thank you for choosing Lilly & Boola - The Wonder of Childhood”